Shipping policy
Shipping & Delivery
doser.coffee UG
1. Shipping Destinations
We ship worldwide.
Exceptions apply to countries subject to legal trade restrictions or sanctions.
If your country is not available during checkout, please contact us at:
doser.coffee@gmail.com
2. Shipping Costs
Shipping costs are charged as a flat rate and displayed at checkout.
Germany:
€6.99 (DHL)
European Union:
- DHL Standard: €15.99
- DHL Express: €23.99
International (worldwide):
- DHL Standard: €19.99
- DHL Express: €44.95
United States:
- DHL Express only: €44.95
3. Delivery Times
Production Time
Our products are manufactured in batches.
Production time may take up to 8 weeks.
Shipping Time
Germany & EU (DHL):
- approx. 3–5 business days
International (DHL Express):
- approx. 3–5 business days
International (DHL Standard):
- up to 15 business days
Total Delivery Time
The total delivery time may therefore be up to 11 weeks (production time + shipping time).
Actual delivery time depends on batch availability and the selected shipping method.
4. Shipping Providers
Shipping is carried out via DHL or DHL Express.
5. Tracking
Once your order has been shipped, you will receive a shipping confirmation including tracking information.
6. Customs, Duties and Import Taxes
For deliveries outside the European Union, additional customs duties, taxes or import fees may apply.
These charges must be borne and handled by the customer. The customer is also responsible for completing any required import procedures.
These costs are not included in the purchase price or shipping costs.
7. Partial Deliveries
Partial deliveries are permitted where reasonable for the customer.
8. Delivery Delays
Delays may occur due to production processes, high demand, shipping carriers, or circumstances beyond our control. We will inform you accordingly where possible.
9. Undeliverable Shipments
If a shipment cannot be delivered due to incorrect or incomplete address information and is returned to us, we reserve the right to charge additional shipping costs for re-delivery.
10. Transfer of Risk
For consumers, the risk of accidental loss or damage to the goods passes only upon delivery to the customer.
11. Returns
For information on returns, please refer to our Withdrawal and Return Policy.